Microsoft is annoying users again. Here's what it could do instead
The temptation to coldly stuff ads into every service is just too much for some people. There must be a better way - and Microsoft knows it.
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Generative AI can boost customer experiences and sales figures
Artificial intelligence can do a lot more than improve your productivity.
United Airlines just gave tech companies a lesson in pleasing customers
With apps, it's not always about the multitude of features. It's about finding the one that could really delight customers.
Is HR ready for generative AI? New data says there's a lot of work to do
According to Valoir research, only 16% of organizations have a policy for using generative AI, and even fewer have a policy for ethically using AI.
Apple is exploring helping users work seamlessly across devices
A recently discovered Apple patent filing offers more details on how this could work.
Tech giants hatch a plan for AI job losses: Reskill 95 million in 10 years
A consortium that includes Google, IBM, Intel, and Microsoft has a lofty goal: Reinvent the careers of workers whose jobs may be lost to AI.
Amazon is ending 'checkout-free' option at grocery stores. Here's what happens now
While customers at Amazon Fresh stores in the US will have to do a little more work, some locations get to keep the technology for now.
Microsoft plans to unbundle Teams from Microsoft 365 and Office 365
The move comes months after Microsoft removed Teams from Office in Europe.
When deploying GenAI at scale, people must come first. Here's how
'Deployment empathy' means managing change thoughtfully, creating psychological safety, reassuring anxious workers, and collaborating to co-create solutions tailored for shared benefit. Three business leaders break it down.
3 ways to accelerate generative AI implementation and optimization
Last year was the year of generative AI discovery and experimentation. In 2024, we are in the year of GenAI implementation. Here's what your company needs to know.
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