The 'Great Sales Transformation' is consultative, digital-first and AI-powered
Eight in 10 sales professionals say sales roles have changed since the pandemic, and nearly six in 10 say sales today is more appealing than five years ago.
153 results
Salesforce posts record Q4 results with $1B in sales from the "Data" business
The CRM giant beat top and bottom-line estimates, with every segment of its Subscription and Support business bringing in more than $1 billion in quarterly revenues.
Salesforce rolls out permanent remote work plans
The CRM giant re-imagines how it will use its iconic office towers amid changing safety requirements and employee expectations.
CRM and customer-centricity are code words for customer engagement and customer experience
Brian Solis explores the value of customer-centricity from both the lens of human beings and of data, as well as what Salesforce is doing about it with Customer 360 Truth.
Hey Einstein, Brian Solis is talking to you. And you're talking back
Brian Solis, one of the leading influencers in the business technology world, opines on Salesforce, Einstein and Voice. Listen to hear and talk to him. Or talk to Salesforce Einstein.
At Dreamforce 2019, Salesforce tries to pull more data into its orbit
With the aim of doubling annual revenue by 2024, Salesforce has a plan to get more customer data into more of its clouds, regardless of where that data comes from.
Salesforce warns the health industry: the tech world is eyeing your market
As part of its move into verticals, Salesforce is pitching personalized and predictive services for the health sector -- warning that the tech industry could soon come for its business.
Salesforce debuts Einstein Voice Skills for customizing your CRM voice assistant
Meanwhile, Salesforce is helping sales and service teams get more from their call transcripts with features based on natural language processing.
Asian 'Trailblazers' take to CRM with success
Salesforce has worked with 'Trailblazers' with SMBs to showcase how CRM tools linked together with AI can yield positive outcomes for businesses.
Salesforce tailors the right CRM for SMBs
Asia’s ever-growing digital presence means customers can engage with small businesses in real time. If SMBs manage this effectively, then they will likely see an increase in sales leads and boost win rates.
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