It's time for technology teams to find their voice in customer experience
Unfortunately, a customer experience mindset 'is quite the opposite of how classic IT organizations work.'
Unfortunately, a customer experience mindset 'is quite the opposite of how classic IT organizations work.'
For all the talk over the past two decades about aligning business and technology efforts, IT professionals report they still have difficulties crossing this chasm.
ITIL was great for smoothing technology delivery, but the rise of cloud has made things complicated.
Here's how to keep up and flourish in tech, according to Meerah Rajavel, CIO for Palo Alto Networks.
Broadcom's CTO shares experiences with pandemic-era staffing and recruiting challenges.
'An enterprise architect for a digital enterprise cannot avoid having to gain an understanding of data science -- it's unavoidable,'
While the past two years was a mad rush to digital, a majority of executives admit key business processes still take weeks and months.
"'Retaining top talent requires an environment where developers are treated like innovators, not code writers, and are active participants in the business.'
Popular UX measures 'say little about how users react to digital experiences or how to improve them'
A second look at an interesting concept: Completely autonomous IT operations.