Generative AI will change customer service forever. Here's how we get there
Companies that want to exploit generative AI must focus on how the technology benefits their customers.
Companies that want to exploit generative AI must focus on how the technology benefits their customers.
The move comes months after Microsoft removed Teams from Office in Europe.
While customers at Amazon Fresh stores in the US will have to do a little more work, some locations get to keep the technology for now.
With apps, it's not always about the multitude of features. It's about finding the one that could really delight customers.
A recently discovered Apple patent filing offers more details on how this could work.
A consortium that includes Google, IBM, Intel, and Microsoft has a lofty goal: Reinvent the careers of workers whose jobs may be lost to AI.
According to Valoir research, only 16% of organizations have a policy for using generative AI, and even fewer have a policy for ethically using AI.
Last year was the year of generative AI discovery and experimentation. In 2024, we are in the year of GenAI implementation. Here's what your company needs to know.
Simply layering generative AI on a broken process will not provide a magical Band-Aid.
'Deployment empathy' means managing change thoughtfully, creating psychological safety, reassuring anxious workers, and collaborating to co-create solutions tailored for shared benefit. Three business leaders break it down.