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Laptop Warranties and Accidental Damage Coverage: What You Need to Know

Laptop Warranties and Accidental Damage Coverage: What You Need to Know

Hewlett-Packard, after being flogged in public, contacted me and replaced my broken laptop that they had earlier claimed was accidentally damaged and not covered by their warranty. I appreciate HP's willingness to rectify the issue, but there clearly needs to be some improvement on their part -- as well as other vendors -- in communicating what sort of items are covered under warranty and what is not.

August 4, 2009 by