I cannot say anything about iRobot's military division, but I was an iRobot
Roomba customer, and I can certainly tell you that I will never, ever,
purchase anything from this company again.
I paid $400 for a Roomba, used it maybe twenty times over the course
of just over a year, cleaning it thoroughly every time it finished... and then it
just stopped working. Hoping to get it repaired, and willing to pay for such a
repair, I found out that iRobot does not offer any kind of repair service
beyond the one year warranty period . Do you know what iRobot customer
service told me? "Sorry sir, but you will have to buy a new Roomba, we have
some new models for you to consider."
My reaction was quite normal for an owner of a major home appliance:
"What?! No repair options whatsoever?!"
When I absolutely refused to accept this response, the representative put me
on hold to speak to a supervisor, then came back and said, "The best I can do
for you is offer you 10% off one of our new models."
After looking around the web, I found out that I was not the only one who had
been suckered into this company's reprehensible after-sales policies.
So in summary, $400 (plus sales tax) to vacuum my apartment about twenty
times, came to about $20 per cleaning.
My sincere advice: stay away from this toy masquerading as a real home
appliance, it WILL break down and the you will be left with NO repair options.
Like I said, never again. Ever.
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