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    <title><![CDATA[Discussion on Predicting the future of robotics ]]></title>
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        <title><![CDATA[RE: Thanks but no thanks, iRobot...]]></title>
        <link><![CDATA[http://www.smartplanet.com/forum/discussions/1-5419-36466]]></link>
        <description><![CDATA[I cannot say anything about iRobot's military division, but I was an iRobot Roomba customer, and I can certainly tell you that I will  never, ever,  purchase anything from this company again.I paid $400 for a Roomba, used it  maybe  twenty times over the course of just over a year, cleaning it thoroughly every time it finished... and then it just stopped working. Hoping to get it repaired, and willing to pay for such a repair, I found out that iRobot  does not offer any kind of repair service beyond the one year warranty period . Do you know what iRobot customer service told me? &quot;Sorry sir, but you will have to buy a new Roomba, we have some new models for you to consider.&quot; My reaction was quite normal for an owner of a major home appliance: &quot;What?! No repair options whatsoever?!&quot; When I absolutely refused to accept this response, the representative put me on hold to speak to a supervisor, then came back and said, &quot;The best I can do for you is offer you 10% off one of our new models.&quot;After looking around the web, I found out that I was not the only one who had been suckered into this company's reprehensible after-sales policies.So in summary, $400 (plus sales tax) to vacuum my apartment about twenty times, came to about $20 per cleaning. My sincere advice: stay away from this toy masquerading as a real home appliance, it WILL break down and the you will be left with NO repair options.Like I said,  never again. Ever.]]></description>
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        <dc:creator><![CDATA[Fran Chiseco]]></dc:creator>
        <pubDate>Fri, 25 Feb 2011 05:19:20 -0800</pubDate>
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