Number 10 Dashboard
Although dashboards are potentially powerful, this potential is rarely realized. The greatest display technology in the world won't solve this if you fail to use reliable data. If a dashboard fails to tell you at a glance precisely what you need to know, you'll never use it, even if it's filled with cute gauges, meters, and traffic lights. You tend to seek more details when alerted to problem issues. If all is going well...not so much.