another issue - cooperation at high levels
cooperation at high levels is missing in many companies. Here is a hypothetical example.
Boss A links his field support engineer employee's compensation to plan A, which requires a set number of customer visits and therefore a little cooperation from the sales force employees of boss B. Boss A and B's separate chain of command meet only at the regional VP level, where such minutiae of these plans are not considered or heard of, but assumed to be working.
The salespeople-employees of boss B get no compensation or benefit bothering to take Boss A's engineer employees to visit customers and boss B does not make them do it. B's employees or B itself have no monetary compensation incentive to cooperate. Boss A complains to boss B, and to B's boss, but is is of no avail because they do not have a common boss except the regional VP 4 levels up. VP tells all to play nice. Guess what? All pay lip service to the grand scheme. Boss A's employees get shorted for actions not under their control. The lazy / uncooperative salespeople do not sufer for it though. Why should they care? In the end once the engrs. are sufficiently ticked off, the salespeople start to wonder why they suddenly have to be extremely complete in all requests for assistance or they get kicked back with more questions, and why they have to do so much more of the legwork collection of data from the customers, before the engineering support department is able to help them at all. See what a nasty game that is? It is because managers from different departments do not cooperate, are not given goals to cooperate on specific items. Managers sometimes need micromanagement.
This hypothetical example is but one of many, many dysfunctions that exist in businesses today. These kinds of idiotic things and those who refuse to cooperate in improving the business must be found out and brought into line if a company is to succeed..
