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An uninvited guest, a surprise celebrity
I don't quite understand where the negativity comes from. What this very young woman did took guts and time, just as it takes gust and time to do an elevator pitch. (Did anyone really think that you come up with a 20-second pitch in 20 seconds? Because it takes hours, maybe days). If she's trawling for a job in a world that has in the past decade opened more borders that ever before in history, erected more cultural and race barriers than since the Cold War, a world that is both complicated and simplified by technology, then bully for her. She was in her early teens when 9/11 happened, and before she figures out the complexities of a world, she has to eat. Her design is clearly based on her understanding of people. If I were head of AA, I'd hire her to work in the service innovation department, with job spec to revamp AA's flight experience to match the design.
Posted by sharonnelson72