Dell offers example of solid corporate sustainability marketing, sans greenwash

By Heather Clancy | Jun 6, 2009 |

It’s gotten so that if a week goes by without some sort of green IT, corporate sustainability or environmental announcement from Dell, I start worrying.

OK, so I’m exaggerating a little bit, but in all seriousness, other companies could take a cue from the breadth and depth of Dell’s marketing and public awareness statements when it comes to its position on various green issues.

This week, as an example, there have been two highly visible proclamations. We started off with an update about its posture when it comes to renewable energy, and we ended with the company’s move to commit more resources to combatting rainforest destruction AND an update on how other companies are using its products to reduce energy consumption.

Dell is now a member of The Prince’s Rainforests Projects, founded by the Prince of Wales, which focuses on exposing the link between climate change and rainforest destruction. Here’s a bit more background.

Dell uses the development to remind us about its own policies toward decreasing its use of paper, a topic that is receiving more and more air time this year as companies look outside their data centers for ways to make a meaningful impact on sustainability. Here’s Dell’s Forest Products Stewardship Model policy. Dell says that it uses an average of 50 percent recycled paper for its publishing needs in marketing materials, up to 90 percent in some cases. The company hopes to avoid using about 35,000 tons of virgin fiber annually by sticking to this strategy. In its offices, it now defaults to double-sided printing where possible. The company also is on a path to cut the size of its product packaging up to 10 percent by 2012 and to increase the amount of recycled content inside.

I’ve seen enough of Dell’s releases so that I don’t always look at the oodles of background that it includes in every one. But that background is what is so impressive. Every one of these public proclamations has some meat behind it either in the form of a policy or relevant statistics. That is what helps this company’s frequent communications about green IT and corporate sustainability stand out. Sure, there are exceptions. But they are easily filtered out. In my mind, here are some policies you should use to guide how you talk about your company’s sustainability goals and progress:

  • Look for concrete information to share such as a milestone reached (or not) or a new policy that has been adopted (especially if you can communicate exactly what impact that policy will have on your company or community).
  • If you can’t find evidence within your own company, think twice before saying anything. (In the world of sustainability, bad press is really bad press.)
  • Use as LITTLE paper as possible to communicate your message. Big thumbs-down to a press kit.
  • Let your employees do the talking. By keeping them closely involved or, actually, by encouraging them to set the strategy in the first place, you’ll establish good will in your community without even issuing a press release,
 
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    ToddatDell

    06/08/09 | Report as spam

    RE: Dell offers example of solid corporate sustainability marketing, sans greenwash

    Heather:

    I'm the community liaison for all things environment at Dell. Many thanks for the article and recognition! We are, of course, very proud of the work our sustainability teams do and are always on the lookout for new ideas and like-minded organizations and individuals. When companies like Dell and IBM apply their time and energy to sustainability, be it energy-efficiency, recycling, renewable energy, etc., the planet is better for it. I hope blogs like yours inspire even more consumers and companies to get involved and make decisions with the environment in mind. Thanks again!

    Todd Dwyer
    Community Liaison - Environment
    Chief Blogger - ReGeneration.org

  •  
    2

    kodabar

    06/08/09 | Report as spam

    RE: Dell offers example of solid corporate sustainability marketing, sans greenwash

    Ah, Dell and its green promises. Why don't you read this summary of the Greenpeace report into electronics companies and see how Dell broke its own promises to remove toxic chemicals from its computers?
    http://www.environmentalleader.com/2009/03/31/greenpeace-pc-makers-break-promises-to-phase-out-toxic-chemicals/

    You'll also note how Dell is ranked one of the worst offenders. Whilst other companies managed to partially fulfill some of their previous promises, Dell didn't even manage this.

    You should also take note that Dell have taken to broadcasting your article on Twitter (at least) in order to proclaim their green credentials.

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Heather Clancy

Heather Clancy is an award-winning business journalist in the New York area with more than 20 years experience covering the high-tech industry. She has a passion for green IT and regularly covers business technology issues and trends. Her articles have appeared in Entrepreneur, Fortune Small Business, The International Herald Tribune and The New York Times.

Clancy previously was editor at Computer Reseller News, the leading B2B trade publication covering news and trends about high-tech channels of distribution. In that role, she set editorial direction and led a staff of close to 30.

While at CRN, Clancy was the featured speaker on dozens of video netseminars, covering a wide range of topics including Software as a Service, managed services, convergence, IT security, mobile computing and high-tech channel program strategy. She has moderated numerous conference panel discussions and roundtables, and frequently was rated the top session facilitator at CMP Media's XChange conferences.

Prior to joining CRN, Clancy was a business writer with United Press International, where she covered everything from corporate mergers to the early days of the high-tech industry. She holds a B.A. in English literature from McGill University in Montreal, Quebec, and is a graduate of the Stanford Professional Publishing Course.

Heather Clancy

I’m sure cynical investigative reporters would discover that my lifestyle is about as sustainable as the average American, which is to say not so much. But I try. Really hard. Honest. And writing publicly about what the high-tech industry is actually doing to get greener or more sustainable is one way I figure I can contribute more meaningfully to the effort. I’m also a big OMG-kind-of-fan of smart leadership, which is why the goodly folks who publish this blog let me go on about this topic and why I am always on the hunt for forward-looking business management ideas.

My freelance hours are focused on looking for topics for my blogs, GreenTech Pastures and Business Brains, and writing articles for mainstream publication. I also contribute articles and blogs about VARs, resellers and systems integrators that deploy IT solutions for media company Tech Target. Occasionally, I’ll pop up at an industry conference in some sort of speaking capacity. In cases where a speaking engagement involves a sponsor that may be covered in this blog, this will be disclosed in coverage as appropriate.

My consulting activities include a relationship with SWOT Management Group, a firm in New Jersey that provides high-tech channel strategy and sales engagement insight to high-tech vendors. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and the topics that I’m covering in my blog.

Joe McKendrick

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. Joe is also SOA community manager for ebizQ, and speaks frequently on Enterprise 2.0 and SOA topics at industry events and Webcasts. He also serves as lead analyst and author of Evans Data Corp.'s highly regarded bi-annual SOA/Web Services and Web 2.0 surveys. Joe writes a regular column for Database Trends & Applications, and has authored numerous research reports in partnership with Unisphere Research for user groups such as SHARE, Oracle Applications Users Group, and International DB2 Users Group. In a previous life, Joe served as director of the Administrative Management Society (AMS), an international professional association dedicated to advancing knowledge within the IT and business management fields.

Joe McKendrick

Joe McKendrick is an independent consultant and editor. Joe has performed project work for the following companies in the IT marketspace: IBM, Systinet/HP, Teradata. He has performed project work for the following organizations in partnership with Unisphere Research (Unisphere Media): IBM, Oracle Corp., International Oracle Users Group, Oracle Applications Users Group, Professional Association for SQL Server, International DB2 Users Group, International Sybase Users Group.
Business Brains focuses on management issues that revolve around the key question: How do I make my business, family, and coworkers smarter? The blog examines the management issues facing a variety of businesses and debunks the technology you need to know