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Is technology innovation plagued by arrogance and hubris?

By | July 12, 2010, 5:13 AM PDT

Technology disasters are often the result of cocky know-it-alls who neglect to ponder worse case scenarios because they are too arrogant to think their projects will fail.

That’s the gist of an interesting Associated Press analysis. The cycle goes like this. Tech disaster—space shuttles explode, bridges collapse, offshore oil wells spew—arrives, commissions investigate and conclude that few thought these projects could fail.

AP sums it up:

The common thread — which the new presidential oil spill commission will be looking for — often is technological arrogance and hubris. It’s the belief by those in charge that they’re the experts, that they know what they’re doing is safe. Add to that the human weaknesses of avoidance, greed and sloppiness, say academics who study disasters.

Anyone that has to deal with the various moving parts of information technology runs into this arrogance. The user doesn’t know what he’s doing. He’s just using the software wrong.

The AP story raises a few interesting questions.

  • Are we too enamored with cutting edge technologies?
  • Why don’t innovators think of worst case scenarios?
  • What processes can be put in place to prevent the inevitable corner cutting?
  • And are technological advances really plagued by hubris?

There are no easy answers and failures will continue. Why? Safety is often overlooked. What’s your take?

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Larry Dignan

About Larry Dignan

Larry Dignan is editor-in-chief of SmartPlanet.

Larry Dignan

Larry Dignan

Editor-in-Chief

Larry Dignan is editor-in-chief of SmartPlanet and ZDNet. He is also editorial director of TechRepublic. Previously, he was an editor at eWeek, Baseline and CNET News. He has written for WallStreetWeek.com, Inter@ctive Week, New York Times and Financial Planning. He holds degrees from the Columbia University Graduate School of Journalism and the University of Delaware. He is based in New York but resides in Pennsylvania.

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Larry Dignan

Larry Dignan
Larry Dignan does not hold any investments in the companies he covers.
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RE: Is technology innovation plagued by arrogance and hubris?
Not really. Great ideas to come to you every day and when you get one, you need to get it ti market as fast as possible because there are too many people out there willing to steal your idea. So safety takes a back set when you are rushing towards the goal line.

That has been the modus operande of most ventura capital driven companies: get the product out ther, make as much profit as possible or IPO to exit with your investment plus a fat profit. Some VCs are realising that this unsustainable, but they inevitably get caught up in the race and push safety aside in order to survive.

Unfortunately, capitalism is designed to be unbridled. This means that the good guys are doomed to be run over by the arrogant copy cats...
Posted by bob@...
12th Jul 2010
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You mean the famous "NIH Syndrome"?
The NIH Syndrome (for "Not Invented Here") is rampant throughout all of industry, academia, and particularly medicine.

Boy, just look at the BP situation and you have exactly that! An "open to everyone think tank" called Innocentive, which invites scientists from all over the world for solutions to problems (generally with $ awards from the "seeking" firms, but finding a solution to the BP mess was done gratis) submitted 908 ideas to BP several weeks ago. Their response was "Thanks, but we don't have any time and/or resources to consider any outside help." (which they have said to many other scientists, also) Outside help, by the way, was EXACTLY what Pres. Obama was asking for, but BP was able to wrest control of the whole submission/evaluation process and defeat it.

IMHO, if BP had been open to outside suggestions, this whole disaster would have been over within a month, easily.

But this is only one of the latest (and most publicized) examples of NIH Syndrome.
Posted by cd2_z
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
When something new is created, new unknown factors are also created along with the new item that is created. This is a no-brainer. For example, if you create a new computer program, you don't know how it will function until you run it. Then you debug it.
As for the oil spill, it was just a well too deep, just as operation Market Garden was 'a bridge too far.'
Posted by ITOdeed
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
What we have is sort of like holding the car responsible for it's actions and not the driver or any of the occupants.

A 'corporation' can destroy people's lives, destroy the environment, wreak the economy, even kill people.. and the driver gets a golden handshake and moves on to a new job.
Posted by nvrtis@...
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
The only way we can ever have life without accidents, is to never take chances. But if we never take chances, we stand still. For example in the late 1800's/early 1900's time frame, we could have played it safe and settled for low voltage direct current as the standard format for generating, distributing and utilizing electricity. But we didn't. We took chances with alternating current, which can be stepped up and down with transformers, thus allowing distribution of electricity at high voltages which is more economical.

Was there a hazard? Yes. Were people accidently electrocuted? Yes. It happened then and its happening now. Would be better off settling for direct current, as Thomas Edison wanted? I don't think so.

So when technodisasters happen, is it arrogance? Hubris? Or perhaps the same kind of risk-taking that is necessary for higher standards of living for more people?
Posted by AlexKovnat
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
There is way too much attention to the bottom line and promoting one's own project without spending the time on worst case scenarios. And for one reason, you have to get the jump on the competition. You are not able to spend another minute beyond the original discovery before shoving it in front of the bean counters for initiating.

Any problems will present themselves and you can worry about it then. Just like the current oil spill.

And try to forget about Rev 11:18 (. . and bring to ruin those who are ruining the earth . . ) Yep, just pull a Scarlett O'Hara and "worry about it tomorrow." That'll probably work.
Posted by IMWeira
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
It is not just the technology industries plagued by this. It is actually much more widespread in the way we do business and politics these days.

How did we get into this state? It may sound elitist for me to say so, or it may sound simply quaint and hopelessly romantic, longing for a bygone era: but back in the days when leaders were chosen out of the educated classes, and the educated classes got a sound liberal arts education, that same liberal arts education was the best preparation for us to watch out for the weed of hubris growing among us.

But now that narrow technical 'educations' all all the vogue, we have lost this check. And neither our leading engineers nor our leading managers remember the lesson of humility we used to learn by remembering the legendary Roman practice of having a slave whisper into the victor's ear, "Remember that you too are but a mortal" during the triumphal victory parade.

With all our technological and management innovation, we have nothing like that now. So it is inevitable that disasters like the Gulf oil spill take place. It certainly didn't help that the watchdog agency itself had been so thoroughly corrupted by the industry it was supposed to watch.

Then again, why focus on the oil spill? We just saw the same thing with the financial collapse leading to the "Great Recession": the main difference was that the regulatory agency had been deliberately starved of the funds to do its job, so that even if they had been vigilant, there was no money for them to do their job. But the gross irresponsibility and hubris were all there.

But let's not forget that this watchdog failure too, is something a liberal arts education prepared us to deal with: there was a time when everyone with such an education remembered Juvenal's famous poetical line, "quis custodiet ipsos custodes", and remembered it in context.

But all is not lost! Thanks to the Internet, anyone can now learn these things. The problem is getting them to see the need to do it. The Internet is not much help with that.
Posted by mejohnsn
12th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
Don't blame the innovators; put most of the blame on the business managers hacks who pressurise on time & budget elements.

They are the ones who tend not to appreciate the inevitability of Murphy's Law and tend not to look beyond the next bonus.

The tech types tend to put all sorts of safety elements into a design within the limits of the constraints imposed from above.
Posted by JOHN_TUOHY
13th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
No more so than in the past, in spite of some opinions above. We can rant and rave about "managers, capitalists, greed" etc., but at the end of the day the question is whether we are prepared to pay more for our goods, or settle for fewer goods, i.e. live within our means.
And if we're prepared to do that, then let's tell our politicians so. Most places where I've worked or lived, politicians got booted out when the conveyed the message "it's going to cost more" (+ taxes) or "you're going to get less" (- benefits/services). This applies from both at international, national and family budget level.
Posted by pasta2u
13th Jul 2010
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A bit of chutzpah is necessary in science and tech
I've just been reading Greenberg's _Science, Money, and Politics_ and it's
clear that a certain amount of chutzpah is necessary for science and
technology to advance.

OTOH, the current liability heuristic seems to be to go after whoever has the
deepest pockets, regardless of whether they're the ones who made the
decisions which created the problem, while, at the same time, as others
have pointed out, putting certain B-school bozos, who did make bad
decisions, behind an impenetrable shield. (Too many commas.) When
things go wrong, people who make bad decisions should face the music.
Innocent parties should not.
Posted by Professor8
13th Jul 2010
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RE: Is technology innovation plagued by arrogance and hubris?
We need these brilliant minds, but we're seeing more and more examples of tech designers deciding for us what they'll let us have instead of listening to what we're really wanting. As a fan of the IPhone 3GS, the 4G is a perfect example of if only they'd listen to what we want for a change. New tech is only worth something when it adds something to our lives. We already have enough toys.
Posted by bobinmo1
13th Jul 2010
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