RE: Medical practices face death by software
HMmm, my cut & paste didn't look so good, I'll try again:
I experienced over 40 years of technology evolution in a very large aerospace company (recently retired). Phone answering systems were the first technology ?revolution? I can remember. It?s hard to imagine now, but many employees resisted that technology, saying that they would never ?talk to a [expletive] computer?! When PCs replaced ?dumb terminals? and email arrived, again there were those who said they would never type their own emails. After all, they had secretaries for that. And you should have heard the expletives relating to Graphical User Interface, GUI, PCs with mice! Never ever would they have one of those ?expletive? things on their desk! And there were always ?studies? and anecdotes they could site to ?prove? that all those technologies did not save money. That ?computing? is a major reason for major improvements in business efficiency, is no longer being debated. As a matter of fact, any large company could not survive without extensive use of computing, which may be even more true for small companies.
In the meantime, medical expenses have been exploding and customer satisfaction has been plummeting, in large part, because of the incompetent ?computing implantations in the health care ?business?. For example, recently, I asked for a referral in the same network, to avoid the annoying ?fill out these history et al forms, please? experience. But no such luck. Not only did I receive forms to be filled out in the mail, one of which was a multi-part (carbon copy) form, but my follow on referral after having filled out those forms and turning them in, resulted in the exact same forms being sent to me again. And, get this, they shared the same office staff!
?Computing?, as with any technology, can always be stupidly implemented. It is no longer acceptable, to be debating if computing has the potential to greatly reduce costs and improve health care. What needs to be debated is why this hasn?t been done! And how do we prevent so many health care bureaucracies from bungling their technology implementations? I suspect that doctors are turning over that function to people who haven?t a clue, when it comes to evaluating computing technology. But, since they themselves don?t have a clue, they don?t see the incompetence of the team they selected. And, if the doctors expected failure but felt forced to ?go computing?, they just think, ?Well, I knew this wouldn?t work?!