Follow this blog:
RSS

PR in the age of authenticity - Lessons from Chevy’s 238mpg Volt

By | August 13, 2009, 3:00 AM PDT

GM just announced that their upcoming electric-drive car, Chevy Volt, will earn an EPA rating of 238 miles per gallon. Wow…incredible…but maybe too incredible. Apparently the EPA has told GreenCarAdvisor that they have not tested a Volt. Adding to the concerns about GM’s math, Nissan had fun with the announcement, tweeting on its NissanEVs twitter account that the upcoming 2010 Nissan Leaf would be rated for 367 mpg under the same formula. Even though the Leaf, a pure electric car, doesn’t have a gas tank.

In a world where consumers are craving authenticity, puffery (real or perceived) has no place and seems really out of sorts with a Green message.

But what if your message is incredible….how do you sell it without overselling it? How do you sell the incredible and maintain trust?

I asked Margaret Ryan, a San Francisco based marketing strategist who was an early employee at America Online. While there she helped execute numerous marketing programs that fueled AOL’s hyper growth from 300,000 to 30 million members in five years. Since them she has successfully told the story of dozens of breakthrough products and services for companies such as BabyCenter, ShopStyle, Tickle and Zappos.com.

Here are her tips for Selling the incredible:

1- Be honest. If you want your message to be heard you must first be believed. Telling the truth is essential if you want to earn the trust of the media, employees, customers and shareholders.
2- Keep the message simple. Unnecessary information won’t strengthen the message, if anything it dilutes it.
3- Do your research. Incredible claims will invite skepticism: be prepared. If you have supporting data in hand, skeptics offer another opportunity to enforce your message.
4- One size does not fit all. Tailor your message and your delivery to your audience whether it is your customer, the business community, the green community, or a combination.
5- Timing is everything. Put your message out there when it is going to be most effective. If the timing is off, a brand announcement can become a crisis situation. Always be prepared to respond in both scenarios.

Start your week smarter with our weekly e-mail newsletter. It's your cheat sheet for good ideas. Get it.

Vince Thompson

About Vince Thompson

Vince Thompson was a contributing editor for SmartPlanet from 2009 to 2010.

Vince Thompson

Vince Thompson

Contributing Editor, People

Vince Thompson is a digital revenue consultant, author, speaker and host of the popular BNET show Dog and Pony. His firm Middleshift LLC helps Internet companies build revenue by creating advertising solutions and scaling sales efforts. He is based in Los Angeles.

Follow him on Twitter.

Vince Thompson

Vince Thompson

Vince Thompson is the managing partner of Middleshift LLC, a digital revenue consultancy specializing in helping media companies sell online advertising.

Within the scope of his consultancy Vince works with a number or startups as well as major media companies and in many cases holds stock in those companies as well.

Vince is also the founder of Media2Watch LLC, parent company of Girl2Watch.com, a consumer content company that profiles up and coming actors and the shows they are going to be in and them connects them with audiences.

If at the time he writes an article or post he has a business relationship or investment related to the company or person featured, Vince will disclose his involvement. He writes for SmartPlanet and is not an employee of CBS.

If you liked this, don't miss...
4
Comments

Join the conversation!

Follow via:
RSS
0 Votes
+ -
RE: PR in the age of authenticity - Lessons from Chevy's 238mph Volt
Well if it's that incredible I suspect you don't need a lot of selling! I recall something about "build a better moustrap and the world will bet a path to your door!

Still, if I was to add to the above five tips I would say "Share your enthusiasm."

If you have a great story to tell people respond to emotion, not just facts. When you talk about your new wonder invention, product or service, people want to see that it really matters to you to fully share your belief in what you are saying."

Andrew Leigh is joint author of The Perfect Presentation, and director of Maynard Leigh Associates and blogs at HRZone

www.maynardleigh.co.uk
Posted by AndrewofMaynardLeigh
13th Aug 2009
0 Votes
+ -
RE: PR in the age of authenticity - Lessons from Chevy's 238mph Volt
I agree - "share your enthusiasm" should be in this list. It's funny I did not think of it myself because this played a critical role in successfully telling AOL's story. Margaret
Posted by MargaretRyan
13th Aug 2009
0 Votes
+ -
RE: PR in the age of authenticity - Lessons from Chevy's 238mph Volt
GM is dragging out the VOLT? After all the whining and money problems their answer is to rehash the volt and at a $40,000 price tag? Good luck with that. I'll see you here in six months and we'll talk about how that worked out for 'ya. Jeez
Posted by wekiva@...
13th Aug 2009
0 Votes
+ -
RE: PR in the age of authenticity - Lessons from Chevy's 238mph Volt
Umm, it's 238mpG....not 238mpH. But a car that could go that fast AND get that great gas mileage would be awesome!
Posted by cara1211@...
22nd Aug 2009
Join the conversation
Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]

Join the SmartPlanet community and join the conversation! Signing up is fast and free. Don't wait -- we want to hear your opinion!