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Business Brains
Inside the executive mind. Profiles of the C-suite, entrepreneurs and other decision-makers.
Heather Clancy
Heather Clancy
Contributing Editor
Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.
Heather Clancy
I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.
Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.
My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.
She writes for SmartPlanet and is not an employee of CBS.
Claire Lambrecht
Claire Lambrecht
Contributing Editor, Cities
Claire Lambrecht is a freelance journalist based in Brooklyn, New York. She has written for the New York Times, Slate, Salon, Guernica and CBS MoneyWatch. Previously, she served as a Fulbright ETA and Teach For America corps member. She holds degrees from Cornell University and the University of Hawaii and is pursuing another from New York University.
Claire Lambrecht
Claire does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
Audrey Quinn
Audrey Quinn
Audrey Quinn is a multimedia science journalist based in Brooklyn, New York. She has corresponded for PRI's The World, Radiolab, Deutsche Welle's Living Planet, and a number of NPR affiliate stations. She also produces and hosts a podcast for the Mind Science Foundation. Previously, she performed neuroscience research at the University of Washington Autism Center and the Seattle VA Hospital.
Audrey Quinn
Audrey does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
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Digital divide of a different sort: Wireless access methods vary by demographic
The philosophy of a smarter planet is one that is very much informed by the notion that wireless data and communications coverage is fairly ubiquitous -- or at least becoming moreso. That's why I...
July 28, 2009 5:32am |
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Loyal or lucrative customers may not be the most profitable customers
Research shows only about 20% of customers are truly profitable. And they may not be the most obvious prospects.
July 27, 2009 1:50pm |
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The subversive side of sustainability. Or, why it may be less important to measure and more important to 'do'
Got a chuckle out of this interview over at GreenerBiz.com with John R. Ehrenfeld, the author of "Sustainability by Design: A Subversive Strategy for Transforming Our Consumer Culture." Not...
1 | July 27, 2009 5:29am |
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Survey: Retailers more invested in sustainability than one year ago
A study by Retail Systems Research shows that retailers with better-than-average growth also happen to be putting more than a superficial effort into sustainability programs. Approximately 48...
July 24, 2009 3:45am |
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Thinking inside other people's boxes: innovation in the digital economy
Time is ripe for more cross-pollination of ideas and solutions between industries
1 | July 23, 2009 6:44pm |
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Dare to demand attention: Ban that Blackberry, er iPhone, er gadget from meetings
Yesterday, my electricity went out for almost two-and-a-half hours. That meant no phone, no Internet and (after my laptop battery died) no computer. I DID have a mobile phone working for part of...
5 | July 23, 2009 7:47am |
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Pay for performance: Should students (aka your future employees) be paid to excel?
Last week, my a cappella chorus had the distinct pleasure to give out a scholarship to a recently graduated senior who plans to study musical composition at the Oberlin Conservatory for Music....
2 | July 22, 2009 4:01am |
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Social media adds a new dimension to brand recognition
The 10 top corporate brands in social media -- and you!
1 | July 21, 2009 1:12pm |
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New study suggests Walmart is among the minority in encouraging complete supply chain visibility
New research sponsored by the Business Performance Management (BPM) Forum and E2Open, which offers an Internet service for supply chain planning and management, suggests that more than two-third...
2 | July 21, 2009 8:11am |
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From red lights to smart lights: Keep tabs on the Amsterdam 'smart city' project
IBM and Cisco are the latest technology companies to be pulled into the Amsterdam Smart City project, a pilot that will likely provide some of the first real-world feedback about what the...
1 | July 20, 2009 10:09am |
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The state of the digital economy, 2009: 'move forward'
Digital media and economic forces converge to reshape the way companies engage with customers and markets
4 | July 20, 2009 4:00am |
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Walmart proposes sustainable product index, backs consortium to create rating system
How likely would you be to buy that new piece of clothing or gadget if you knew EXACTLY how it affected the planet? Walmart is moving to provide unprecedented visibility into just that with its...
3 | July 17, 2009 10:37am |
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FICO offers real world example of why social networks might be your next customer service tool
When it comes to matters of personal finances and credit, people can quite get emotional. So, why on earth would a company like Fair Isaac Corp. (better known as FICO) entrust touchy customer...
2 | July 16, 2009 5:55pm |
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Study: payback can be quick for social media
It takes people to grow and feed a social network, and people cost money. But returns can be seen within 12 months.
4 | July 16, 2009 1:43pm |
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It's awful hard to define the business process around business process management
Intuition tells us that more thoroughly we're able to document that the business process behind a certain "thing" or "product" or "service," the simpler it is to mess around with that...
3 | July 15, 2009 3:02pm |
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Time for more MBWA (Management By Walking Around)
Earlier in my career, I had the opportunity to work closely with Olsten Corporation on some research projects, and got to know William Olsten, the company's late founder. Bill Olsten, who built...
12 | July 15, 2009 12:40pm |
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The reason the United States is in danger of losing its innovation lead? Provincialism.
If you're a multinational company, where should you locate your research and development organization or your organizations for innovation, if you will? There's a debate being featured on the...
6 | July 14, 2009 11:59pm |
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Economy stinks? What a great time for fresh ideas
A tough economy means hunkering down and working twice as hard to maintain the status quo, right? Not necessarily. This may be the perfect opportunity to throw out old notions and ways of doing...
3 | July 13, 2009 9:14pm |
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It may be time to stop throwing good money after bad
My father and I definitely have our differences politically, something I was reminded about over the Father's Day weekend when I went to pay him a visit in Florida. Be that as it may, I usually...
1 | July 13, 2009 6:55am |
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Living on the Grid: why information technology does matter
Nick Carr created huge waves a few years ago with his Harvard Business Review article and follow-up book titled Does IT Matter? In these works, he opined that information technology is becoming a...
1 | July 10, 2009 8:26am |