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U.S. adults pessimistic about paperless future, poll finds

By | January 3, 2012, 11:39 AM PST

Despite all the great case studies and other evidence suggesting the business benefits of eliminating paper from business processes, there is one pretty big reason why a paperless society isn’t in our near future: Most Americans don’t believe in it.

A new telephone poll conducted by organization Poll Position found that 56 percent of U.S. adults don’t think that the United States will ever transform into an entirely paperless society. Another 28 percent held the opposite opinion.

Ironically, the poll’s youngest age demographic was the most pessimistic about a paperless future: 63 percent of them said no way, while 23 percent said we could get there.

The survey pool included 1,142 registered voters, contacted in early December 2011. The margin of error is plus or minus 3 percent.

The answer is illuminating amid all the prognostications calling for digital libraries and hailing e-readers as the death of printed books and literature.

There have been many great case studies about the among of money that large companies, such as the wireless carriers, can save by switching over to electronic processes. (One example: “Less print for Sprint in bid to meet 40% paper reduction goal.”) Part of it is purely operational: I just interviewed a small healthcare company that cut its expenses about $500,000 by enabling its remote clinicians to file “paperwork” electronically rather than requiring them to travel into the office just to drop off forms and claims. There is a green element, as well, which many businesses have been trumpeting over the past year.

But apparently the average person isn’t ready to give up paper entirely, even if he or she has cut back on their use. As I write this, I’m glancing around at the paper notes strewn about my desk, and the print magazines tucked on my to-read pile.

Something to consider carefully as your department or business contemplates digitizing more processes this year. It may be smart, but not if people don’t buy into the concept.

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Heather Clancy

About Heather Clancy

Heather Clancy is a contributing editor for SmartPlanet.

Heather Clancy

Heather Clancy

Contributing Editor

Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.

Follow her on Twitter.

Heather Clancy

Heather Clancy

I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.

Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.

My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.

She writes for SmartPlanet and is not an employee of CBS.

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+1 Vote
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True story.
A few years back, a governing jurisdiction near me had this requirement for development permits:

plans on 8.5 x 11;
plans on 11 x 17;
plans on full size sheets;
digital copies in PDF and CAD.

Seven copies, I think it was. Thank goodness they've stopped this -- it was stupid and a waste of paper, for projects that maybe had one or two people show up for meetings.

But you can see the intransigence against going digital.
Posted by gork platter
3rd Jan 2012
+1 Vote
+ -
It's not "Paperless"..it's "Less Paper"
Less Paper is a reality.

And who still does "phone polls" now a days anyway?

Be that as it may, polling 'average folk' at home is the wrong demo - they may be confusing the paper they use to get every morning with the paper in the bathroom; the one room we hope never goes paperless, although we've all been there...
Posted by GregWalters
3rd Jan 2012
0 Votes
+ -
It's Not Paperless... it's Less Paper
For a year now I have been trying to go paperless.

My biggest problem is the USPS. They have legal contracts that
require them to deliver paper to your door. And the laws restrict
them from using more advanced technology. They are stuck
in a paper world. They cost the US tax payers money. Congress
needs to free them (and us) from this burden. The legal system
is the other major stumbling block to eliminating paper.
How slow will they go? Forever, if last years Congress is any
indication. What's the opposite of Progress (why congress)!
Posted by just.a.guy
Updated - 4th Jan 2012
0 Votes
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I've supposedly been in the "paperperless" bussiness for 30 years now.
Alas, I don't expect to see it in my lifetime. After all, what is usually the most expensive perhipheral people connect to their computers? Printers.
Posted by JohnMcGrew@...
4th Jan 2012
0 Votes
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Reasons why we want real newspapers
In my town I'd save around $1.80 every three months by going with our local newspaper that arrived on the computer instead of being delivered by paperboy. Here the cost of actually creating the paper has dropped connsiderably yet the savings is kept by the newspaper. Not passed along to the reader. Unlike Amazon and the Kindle e-books that can save up to 40%. I use my Kindle or IPad 2 for reading e-text that's saved me money but if there's little cost difference than why not have a real book? Often my choice on whether to use e-text or real paper is decided solely by how much less it costs me in the end.
Posted by bobinmo1
5th Jan 2012
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