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Tom Peters: two good ways to disrupt your business

By | August 20, 2010, 2:31 PM PDT

Is your company the kind of place that people look forward to going into on Monday mornings?  Do customers actually look forward to doing business with you?

I’m re-reading Tom Peters’ 2002 work, Re-Imagine! Business Excellence in a Disruptive Age, and a couple of points leap out of the book as soon as you open it (He has many, but these really are compelling):

  • Successful companies aren’t successful because they have good talent and sell great products. They’re successful because they provide an experience to their customers and employees, something that makes people sit up and want to be a part of it all.
  • Every business unit, be it a small startup or a department of a large conglomerate, should be a professional service firm, dedicated to wowing clients — be they inside or outside the company. And if it is the department of a large company, it should have some clients from outside the company. “We used to have ‘departments’ that were called ‘overhead’/'cost centers.’ Now we have exciting professional service firms that conduct only Work Worth Paying for.”

Some thoughts on the first item. Great companies do more than simply sell products or services at decent prices, they provide a sense of “magic” for the people that do business with them.

And they stand for something meaningful — they are a group of people dedicated to making the world a better place. My colleague Heather Clancy does a great job talking about these special organizations that are out to make a difference in the world. Consider the work Timberland is doing to achieve environmentally friendly apparel, or PepsiCo’s efforts to replace all the water it uses in production, or GE’s outreach to small specialized firms to launch cleantech, or how Delhaize America is insisting its supermarket chains sell only locally harvested seafood.

Companies that focus on visionary innovations are more than likely exciting places to work, which brings out even more innovation from employees and partners. Plus, they’re more than likely exciting places to do business with, which creates an overwhelmingly positive customer experience.

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Joe McKendrick

About Joe McKendrick

Joe McKendrick is a contributing editor for SmartPlanet.

Joe McKendrick

Joe McKendrick

Contributing Editor, Business

Joe McKendrick is an independent analyst who tracks the impact of information technology on management and markets. He is the author of the SOA Manifesto and has written for Forbes, ZDNet and Database Trends & Applications. He holds a degree from Temple University. He is based in Pennsylvania.

Follow him on Twitter.

Joe McKendrick

Joe McKendrick

Joe McKendrick is an independent consultant and editor. Joe has performed project work for the following companies in the IT marketspace: IBM, Systinet/HP, Teradata. He has performed project work for the following organizations in partnership with Unisphere Research (Unisphere Media): IBM, Oracle Corp., International Oracle Users Group, Oracle Applications Users Group, Professional Association for SQL Server, International DB2 Users Group, International Sybase Users Group.

He writes for SmartPlanet and is not an employee of CBS.

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RE: Tom Peters: two good ways to disrupt your business
Right now, I think the coolest companies to work for would be Google or a popular video game producer.
I think Boeing would also be a kool joint with that 787 Dreamliner making waves everywhere.
And imagine the creativity at Disney or Apple? Wow!
Today, "work" has become sooo boring to a majority of employees (er worker bees) where it's all about WORKING to LIVE when it should be the other way around.
Posted by maxtheitpro
24th Aug 2010
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