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Is telecommuting bad for job security?

By | December 21, 2009, 8:54 AM PST

Telecommuting and remote work is great, since you can avoid office politics.

Telecommuting and remote work puts your job at risk, since you are out of the loop with office politics.

Which is true? At a time of unease about job security, is it risky for people to not be seeing your face every day? Our SmartPlanet colleague Vince Thompson just posted an interesting interview here at the site, in which Stephen Viscusi, author of Bulletproof Your Job: 4 Simple Strategies to Ride Out the Rough Times and Come Out On Top at Work, describes the interpersonal strategies that can help keep your job safe. Most importantly, Viscusi urges a highly personal relationship with your managers, best facilitated by being right there in the office, since layoffs and cutbacks tend to be highly emotional decisions.

As Viscusi put it: “bosses hate to fire people they know and like—but it is easy to fire even the best worker, if you know nothing about them as a person.”

And, in his interview with Andrew, he had one thing to say about telecommuting:  “Guess what? Out of site out of mind!”

Does telecommuting put you out of sight, and therefore out of mind?

Back in July, we reported on an informal poll, conducted by VitalSmarts and the authors of Crucial Conversations: Tools for Talking When Stakes are High, which concluded that remote work relationships tend to be more problematic than when employees are able to interact face-to-face. Conversely, we also discussed another study by Cisco Systems that examined the productivity of 2,000 of its own employees and found remote teams and employees actually end up being more productive than their counterparts anchored into offices.

In addition, a study published by the American Psychological Association, which looked at 20 years of flexible work arrangements affecting 12,000 employees, concluded that telecommuting “has no straightforward, damaging effects on the quality of workplace relationships or perceived career prospects.” The study also stated that the main downside of telecommuting is “that it does seem to send coworker (but not supervisor) relationships in a harmful direction.” While “Some of the complexities of these consequences have yet to be explored, but the evidence and theory reviewed here suggest that they can be managed effectively through informed human resources policies.”

What Stephen Viscusi seems to be saying is it doesn’t matter how productive the arrangement is — when things tighten up and a manager needs to cut 10% of staff expenses, that manager is less likely to bring the axe down on people he or she likes — which are more likely to be the people that are physically present in the workplace every day.

Of course, there’s also an increasing likelihood that the boss is also a telecommuter, which tilts this dynamic toward fellow telecommuters, right?

With electronic communications and the need to lower overhead, telecommuting is only going to keep increasing as a workplace option. Telecommuting is a highly beneficial approach for both employers and employees alike, and any fears associated with potential dis-connectivity need to be addressed if a remote work strategy is going to function well.

The important takeaway here is that for their part, remote or telecommuting employees need to build quality interaction with managers into their routines. In addition, organizations need to actively facilitate greater interactivity between remote team members as well. There are a number of ways to accomplish this, such as hybrid schedules that involve both onsite and off-site work for employees within geographic range. For remote employees out of commuting range, social networking interaction may help maintain presence.

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Joe McKendrick

About Joe McKendrick

Joe McKendrick is a contributing editor for SmartPlanet.

Joe McKendrick

Joe McKendrick

Contributing Editor, Business

Joe McKendrick is an independent analyst who tracks the impact of information technology on management and markets. He is the author of the SOA Manifesto and has written for Forbes, ZDNet and Database Trends & Applications. He holds a degree from Temple University. He is based in Pennsylvania.

Follow him on Twitter.

Joe McKendrick

Joe McKendrick

Joe McKendrick is an independent consultant and editor. Joe has performed project work for the following companies in the IT marketspace: IBM, Systinet/HP, Teradata. He has performed project work for the following organizations in partnership with Unisphere Research (Unisphere Media): IBM, Oracle Corp., International Oracle Users Group, Oracle Applications Users Group, Professional Association for SQL Server, International DB2 Users Group, International Sybase Users Group.

He writes for SmartPlanet and is not an employee of CBS.

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RE: Is telecommuting bad for job security?
Depends upon corporate philosophy and management style. I knew of a couple of Corp?s around the Beltway that had at least 3k+ employees scattered around the globe. Their business model had only a handful of employees working at their HQ with all others working from their home. I was working for a global enterprise and had resources in over 60 countries that I could reach out and tap to work online on rush projects. Employees were measured on their productivity not how many hours they set at a desk outside my office.

So to the ? at hand;
Old school mgmt style = Big Problem.
New School mgmt style = Only way to go
Posted by NightLife6
22nd Dec 2009
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RE: Is telecommuting bad for job security?
Telecommuting is becoming more widely accepted although there are old school managers who seem to prefer to see belly-buttons matched in front of monitors and do not believe personnel can be productive outside the office.

We recently conducted a major Disaster Recovery exercise with one component of the exercise being that we were in the midst of a pandemic quarantine and the majority of the coordinators and leads worked as much as possible from a remote location. I worked from the State Park outside my horse camper via wireless, and made conference calls on horseback. Most successful exercise we've had. We proved to ourselves and management that telecommuting could literally save the day in a crisis. The tools are there. Smart leaders are encouraging their use.
Posted by larry.reynolds@...
22nd Dec 2009
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RE: Is telecommuting bad for job security?
Some people Just Think better away from an Office.And are more Productive.A Live Feed To Keep In Touch Should be fine.It;s results that Count.
Posted by masterlock
22nd Dec 2009
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RE: Is telecommuting bad for job security?
Great article... If you are a top performer is does not matter where you work... (because you love what you do) For the average performers, or folks who dont have passion for work, need structure, and must be in an office.... Best Brian-
Posted by bkjrecruiter@...
22nd Dec 2009
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RE: Is telecommuting bad for job security?
As a telecommuter I'm fired up every morning as I walk all the way to my virtual office - 15 feet from my bedroom. What a modest carbon footprint I leave instead of polluting our roadways and watching folks get into road rage, try to text or fumble with a cell phone. We also use extraordinary collaborative tools such as Webex for meetings with team members around the world. I am happier, more productive and if my boss wants a toady sitting outside his door, there are always those who will demnean themselves. I'd rather just get the job done - save money on fuel and food and say hi to my family face to face.... Patrick
Posted by pgray525@...
22nd Dec 2009
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RE: Is telecommuting bad for job security?
I have experienced telecommuting from both ends of the spectrum.

In the current position I am serving, I once had two supervisors
telecommute from home. It worked great, since I was responsive to
their emails and instant messaging.

Well, one year later, my corporate office moved from L.A. to D.C.
this past summer. I found myself under a new supervisor and myself
being a telecommuter. From the onset of my new work situation, I
was told that I would be retained until the end of the year and my
situation was going to be revisited then.

Then is now, and I just learned that my term will end January 15,
2010.

First off, be careful what you wish for. Telecommuting is a lonely
proposition. It has it pros and cons.

Nonetheless, I was more productive working from home than at work.
I have no kids, hence minimal distractions; far, far less
distractions than the social setting at work.

Bottom line, since I was self sufficient, my immediate supervisor
left me to my own and was not effective in staying in touch.
Staying in touch seemed to be one-sided deal. I was used to it from
previous supervisors with whom I worked.

In my particular situation, I definitely feel that I was a 'victim'
of "out of site, out of mind." coupled with the fact that my
supervisor himself was not even a part-time telecommuter or heavy
business traveler. Hence, he did not live by e-mail or instant
messaging.

Telecommuting requires a different set of tools and a team used to
or committed to operating through those channels.

I am okay with the decision, because I also felt out of the
loop...based on how communication was limited and sporadic.
Posted by RBSandoval
22nd Dec 2009
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RE: Is telecommuting bad for job security?
It's Stephen Viscusi Author of "Bulletproof Your Job" (HarperCollins). My advice about telecommuting is specific to a reccesion "out of sight...out of mind!" It very easy to fire someone you don't see..or fire them via e-mail. Very diffacult to to fire to someone you have to see everyday--just human nature.
Visit: www.bulletproofyourresume.com
and www.bulletproofyourjob.com
Or follow me of Twitter : WorkplaceGuru, or Facebook

Stephen Viscusi
Posted by Stephen Viscusi
23rd Dec 2009
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