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Employees texting behind the wheel? It could cost you

By | June 25, 2010, 5:50 AM PDT

More than half of U.S. states now have some form of law prohibiting texting while driving (why don’t we just pass a law requiring everyone to have common sense while we’re at it).

I’m sure it won’t shock you to learn that there are also a growing number of businesses facing lawsuits related to accidents that happened when their employees were texting on the job. And that could cost you: Statistics from the National Highway Traffic Safety Administration estimate the cost of those crashes for employers at $24,500 per crash, $150,000 per injury and $3.6 million per fatality.

Just one example: An Atlanta woman was awarded $5.2 million by International Paper after she lost her arm as the result of an accident caused by an employee who was using her company cell phone while driving.

Stepping into the breach to address this problem is a company called ZoomSafer, which develops “policy management” software that is specifically focused on eradicating distracted driving behaviors of all sorts. (You should take a look at what qualifies as distracted driving the next time you think about changing a CD in bumper-to-bumper traffic or grabbing your sunglasses at 60 miles per hour.)

ZoomSafer has come out with something called FleetSafer for Business, which is a service that works with corporate cell phones to create administrative polices for individuals, groups or your entire workforce. The software not only can keep tabs on whether someone is complying with your company’s safe driving policies, it can be used to enforce it.

If you think that people will stop doing this on their own, think again: More than half of U.S. adults have texted or used their mobile phone in an improper way while behind the wheel, even though 90 percent (JUST 90 percent?) know that this is something they shouldn’t do.

Here’s some perspective from one of FleetSafer’s customers, Eric Hudson, director of planning and administration at B&G Equipment and Supply:

“Although B&G has had a cell phone use policy in place, we didn’t see employee behavior start to change until we made greater efforts to enforce it. We choose ZoomSafer for its automatic activation and affordability, allowing us to simply and easily stop employees from texting and emailing while they are driving.”

If your company encourages the use of mobile phones for job-related reasons, especially if employees are involved extensively in fleet activities, you would be foolish not to have some sort of policy in place that addresses distracted driving. There is a great feature article in Mobile Enterprise Magazine that discusses this issue in more depth and that offers links to solutions other than ZoomSafer. In fact, there are quite a few up and coming software developers who have focused resources on management software for this problem.

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Heather Clancy

About Heather Clancy

Heather Clancy is a contributing editor for SmartPlanet.

Heather Clancy

Heather Clancy

Contributing Editor

Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.

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Heather Clancy

Heather Clancy

I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.

Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.

My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.

She writes for SmartPlanet and is not an employee of CBS.

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RE: Employees texting behind the wheel? It could cost you
Why not just get employees to sign a waiver that any accidents caused using company phones while driving are their responsibility?
Posted by meister2681
4th Jul 2010
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RE: Employees texting behind the wheel? It could cost you
I think Text'nDrive offers a better alternative than the app mentioned in this article for people who insist on checking their emails or text messages when driving. I don't think an email will ever be worth taking someone's life, so an app like this was needed. Plus I think it's really cool that their site has a list of all the texting laws in the U.S. (http://www.textndrive.com/textingwhiledriving.php). Worth taking a look at!
Posted by alopez438
20th Aug 2010
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