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Apple, disruptor of corporate IT departments

By | January 12, 2012, 5:53 AM PST

The

biggest beneficiary of the “bring your own device” (BYOD) movement — at least for now — is clearly Apple. Interest in mobile applications and solutions that build on the iPad tablet computer has led more businesses to evaluate the company’s Macintosh platform for other computing needs. The net effect, according to a new report from Forrester Research, is that the company made significant inroads into the corporate IT world in 2011 after years of minimal adoption.

In its report, “Global Tech Market Outlook for 2012 and 2013,” Forrester predicts that Apple will account for $6 billion of the corporate PC market during 2011. Forrester includes personal desktop computers, notebook computers and tablet computers in its calculation. That is still just a tiny sliver of the overall $84 billion in purchases that were made last year. But Apple’s share of the corporate market grew by a whopping 67 percent during the past 12 months, Forrester notes.

During 2012, Forrester believes that Apple will account for $9 billion in Macintosh and $10 billion in iPad sales; for 2013, the research firm anticipates $12 billion in Macintosh and $16 billion in iPads. During 2012 alone, the company’s share of the corporate technology market should grow another 45 percent, Forrester predicts.

It is important to note that Apple doesn’t break out sales into the commercial market, so these are predictions. They are based on what Forrester is seeing in the marketplace. There is a certain amount of peer pressure to consider Apple that is a fallout effect by the decision of some companies to let employees select their own mobile computing devices. Often, that means people are bringing Apple iPhones into their organizations, but increasingly executives and teams are using iPads and MacBook computers for mobile computing purposes.

Apple’s cachet with the small-business world also is rising as a richer set of applications become available for point of sale and back-office tasks.

I am sure growing adoption of certain cloud-delivered business applications for customer relationship management, human resources and other operational functions has also had an impact, as had the availability of desktop virtualization infrastructure that allows people to run certain Windows applications on Macintosh or iPad systems. The old excuse that key business applications are only available on the Windows operating system just doesn’t hold true across the board anymore.

To be fair, it doesn’t look like Forrester extrapolates the BYOD effect for Windows systems and other tablets that are working their way into the corporate IT departments via someone’s personal cubicle and not via the procurement department. It would be interesting to look at the Android effect, in particular.

That doesn’t really matter though. What does matter is the following, especially if your company is thinking about allowing employees to bring their own computing technology to work:

  • Your company needs to invest in the technical skills to support Macintosh and the Apple iOS platform or it needs to engage an IT services organization that has those skills.
  • Your team will need to invest in new application development skills, especially on the mobile side, in order to make the best use of this software. Otherwise, your company won’t get the most out of its Apple technology investments.
  • Your organization will probably need to buy desktop virtualization or client virtualization software. That software might be necessary for employees to run certain legacy applications that will not run on the Macintosh or Apple iOS operating systems. It also will be important for security and to put in place access control measures that might be important for compliance procedures.
  • You will need to establish a wireless services management policy. One thing Apple technologies do really well is connect to wireless networks, which means it is easier to use them on an ad hoc basis out on the road. That could mean mushrooming wireless access expenses, if your organization doesn’t look at ways to manage access.

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Heather Clancy

About Heather Clancy

Heather Clancy is a contributing editor for SmartPlanet.

Heather Clancy

Heather Clancy

Contributing Editor

Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.

Follow her on Twitter.

Heather Clancy

Heather Clancy

I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.

Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.

My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.

She writes for SmartPlanet and is not an employee of CBS.

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Apple and corporate IT
The problems associated with using iPhones on MS Exchange systems are many.

Here's but one example:
One particular user has 8,492 items in his Contact folder on his iPhone, We got an alert at 1:21 am that he was using 45% of the total CPU usage on one Exchange server. This is a server with thousands of mailboxes on it, and one guy with one iPhone was using 45% of the total CPU usage.

iPhone Contacts and Calendars are notorious for causing issues with Exchange servers, such as the never-ending recurring Calendar appointments when you try to sync your folders with Outlook.

CrApple.
Posted by bb_apptix
12th Jan 2012
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Only if....
These non secured products were vlan'd into non-mission critical sections of my networks. The last user that asked to put their Mac on our network I sat them down at a pc with a password and said: get into that windows computer without using a password and show me everything on the hard drive. They could not (command line option removed). I said hand me your mac and please dont get mad at me, I wont break it. With no tools, no flash drives and no software, I bypassed their "security" and then showed him his own personal data on the mac without ever having used that mac before and I did so in less than 3 minutes. I refuse to let significantly insecure items on my network with mission critical data in jeopardy because you want to use a Mac. If I can touch a keyboard I will show you "Secure" is a Myth with a Mac. Let's call something secure but give anyone the ability to enter single user mode and reset the admin password on a Mac by rm'ing the AppleSetupDone db and lets build that into an option at post-boot. Obviously the people in security at Apple design are asleep at their desks. These, you know, ultra secure we don't need anti-malware OSX computers built totally on Windows hardware and the ability to let someone with an IQ over 100 hack a mac in minutes by manufacturer design.

Sure... that's something I want to let rampant on my network with financial data in jeopardy.
Posted by Nate_K
Updated - 5th Mar 2012
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