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New modules apply social media principles to encourage certain employee behavior, made it easier to publish social content to multiple places simultaneously.
March 16, 2012, 6:49 AM PDT | By Heather Clancy
United’s computer systems challenges are illustrative of the need for profound changes when it comes to customer support and ‘experience’ strategies.
March 15, 2012, 2:33 PM PDT | By Heather Clancy
Indianapolis Fruit teamed with Navman Wireless to improve navigation for 60-plus delivery vehicles, cutting idling and delivery times in the process.
March 15, 2012, 4:30 AM PDT | By Heather Clancy
In a new and entertaining talk, analytics expert Avinash Kaushik says all the big data in the world doesn’t mean a thing if decision makers can’t act on it.
March 14, 2012, 10:18 PM PDT | By Joe McKendrick
Forget to carbon copy someone on the project team with a relevant email? Predictive filing software from Recommind has your back.
March 14, 2012, 7:33 AM PDT | By Heather Clancy
‘No single medium, neither books nor bits, is at the core of our mission. That mission is to be a reliable, up-to-date, and scholarly source of knowledge and learning for the general...
March 13, 2012, 7:42 PM PDT | By Joe McKendrick
Selectica Guided Selling helps sales teams quote and close deals more quickly, while preventing unsanctioned discounts or product configurations.
March 13, 2012, 5:25 AM PDT | By Heather Clancy
Red-hot demand for data centers reflects growth in digital economy.
March 12, 2012, 8:16 PM PDT | By Joe McKendrick
Since it was founded in 2009, the platform has helped raise more than $238 million — using social networks such as Twitter and Facebook to spread the word.
March 12, 2012, 2:07 PM PDT | By Heather Clancy
Willingness to share personal information on social networks and carelessness with smartphone access controls helped contribute to a 13 percent rise in identity theft in 2011.
March 12, 2012, 3:50 AM PDT | By Heather Clancy