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Business Brains
Heather Clancy
Heather Clancy
Contributing Editor
Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.
Heather Clancy
I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.
Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.
My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.
She writes for SmartPlanet and is not an employee of CBS.
Claire Lambrecht
Claire Lambrecht
Contributing Editor, Cities
Claire Lambrecht is a freelance journalist based in Brooklyn, New York. She has written for the New York Times, Slate, Salon, Guernica and CBS MoneyWatch. Previously, she served as a Fulbright ETA and Teach For America corps member. She holds degrees from Cornell University and the University of Hawaii and is pursuing another from New York University.
Claire Lambrecht
Claire does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
Audrey Quinn
Audrey Quinn
Audrey Quinn is a multimedia science journalist based in Brooklyn, New York. She has corresponded for PRI's The World, Radiolab, Deutsche Welle's Living Planet, and a number of NPR affiliate stations. She also produces and hosts a podcast for the Mind Science Foundation. Previously, she performed neuroscience research at the University of Washington Autism Center and the Seattle VA Hospital.
Audrey Quinn
Audrey does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
Archive: 03-2012
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Salesforce.com adds social enterprise software tools
New modules apply social media principles to encourage certain employee behavior, made it easier to publish social content to multiple places simultaneously.
March 16, 2012, 6:49 AM PDT | By Heather Clancy
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United debacle underscores need for smarter customer service
United’s computer systems challenges are illustrative of the need for profound changes when it comes to customer support and ‘experience’ strategies.
March 15, 2012, 2:33 PM PDT | By Heather Clancy
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GPS saves gas for produce delivery company
Indianapolis Fruit teamed with Navman Wireless to improve navigation for 60-plus delivery vehicles, cutting idling and delivery times in the process.
March 15, 2012, 4:30 AM PDT | By Heather Clancy
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Getting past big data’s ‘known unknowns’: Google marketing evangelist tells all
In a new and entertaining talk, analytics expert Avinash Kaushik says all the big data in the world doesn’t mean a thing if decision makers can’t act on it.
March 14, 2012, 10:18 PM PDT | By Joe McKendrick
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What’s the status? Tech brings project filing mentality to email
Forget to carbon copy someone on the project team with a relevant email? Predictive filing software from Recommind has your back.
March 14, 2012, 7:33 AM PDT | By Heather Clancy
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Encyclopaedia Britannica ceases printing, goes all-digital
‘No single medium, neither books nor bits, is at the core of our mission. That mission is to be a reliable, up-to-date, and scholarly source of knowledge and learning for the general...
March 13, 2012, 7:42 PM PDT | By Joe McKendrick
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Software compresses sales cycles, thwarts ‘maverick selling’
Selectica Guided Selling helps sales teams quote and close deals more quickly, while preventing unsanctioned discounts or product configurations.
March 13, 2012, 5:25 AM PDT | By Heather Clancy
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Data center demand soars to record levels: survey
Red-hot demand for data centers reflects growth in digital economy.
March 12, 2012, 8:16 PM PDT | By Joe McKendrick
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Fundly puts social media to work for your cause
Since it was founded in 2009, the platform has helped raise more than $238 million — using social networks such as Twitter and Facebook to spread the word.
March 12, 2012, 2:07 PM PDT | By Heather Clancy
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Smartphones, social networks to blame for rise in identity theft
Willingness to share personal information on social networks and carelessness with smartphone access controls helped contribute to a 13 percent rise in identity theft in 2011.
March 12, 2012, 3:50 AM PDT | By Heather Clancy