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Business Brains
Heather Clancy
Heather Clancy
Contributing Editor
Heather Clancy has written for United Press International, ZDNet, Entrepreneur, Fortune Small Business, the International Herald Tribune and the New York Times. She holds a degree from McGill University. She is based in New Jersey.
Heather Clancy
I am fascinated about how businesses of all sizes can transform their operations through technology -- not just to make themselves more efficient, but to rise above their competitors. That's the theme for my two ZDNet blogs, Small Business Matters and Next-Gen Partner. For SmartPlanet, I'm focused on profiling inspirational and controversial business leaders who have great leadership lessons to share. I also write regularly and passionately about corporate social responsibility and sustainability issues for GreenBiz.com.
Occasionally, I will pop up at an industry conference in some sort of speaking capacity. In cases where an engagement involves a sponsor that may be covered in this blog, that fact will be disclosed in coverage as appropriate.
My corporate writing work usually consists of crafting research white papers about some aspect of technology or moderating Webcasts. In the event that my commentary (in written, audio or video form) mentions a company for which I have provided consulting advice, I will disclose that fact. However, there is no connection between these projects and topics that I cover in my blogs.
She writes for SmartPlanet and is not an employee of CBS.
Claire Lambrecht
Claire Lambrecht
Contributing Editor, Cities
Claire Lambrecht is a freelance journalist based in Brooklyn, New York. She has written for the New York Times, Slate, Salon, Guernica and CBS MoneyWatch. Previously, she served as a Fulbright ETA and Teach For America corps member. She holds degrees from Cornell University and the University of Hawaii and is pursuing another from New York University.
Claire Lambrecht
Claire does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
Audrey Quinn
Audrey Quinn
Audrey Quinn is a multimedia science journalist based in Brooklyn, New York. She has corresponded for PRI's The World, Radiolab, Deutsche Welle's Living Planet, and a number of NPR affiliate stations. She also produces and hosts a podcast for the Mind Science Foundation. Previously, she performed neuroscience research at the University of Washington Autism Center and the Seattle VA Hospital.
Audrey Quinn
Audrey does not have financial holdings that would influence how or what she covers.
She writes for SmartPlanet and is not an employee of CBS.
Archive: 03-2012
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5 customer service trends you can’t ignore
Technology is helping forward-thinking brands treat customer service not just as an operational must-have but rather as a way of building stronger customer loyalty.
March 23, 2012, 3:44 AM PDT | By Heather Clancy
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Bazaarvoice turns customer feedback into a game
Bazaarvoice is teaming with Badgeville to recognize visitors who frequently contribute feedback, ratings and expert commentary to brand customer communities.
March 22, 2012, 3:08 AM PDT | By Heather Clancy
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‘Jobless entrepreneurship’ trend means more solo ventures, less hiring
The Kauffman Index shows that, despite a drop from 2010, U.S. startup activity remains above pre-recession levels. But is its definition of ‘entrepreneurial’ too narrow?
March 21, 2012, 7:55 PM PDT | By Joe McKendrick
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Moxie bridges employee and customer social communities
The developer believes businesses can address customer concerns and questions more quickly by connecting internal employee collaboration channels and customer support communities.
March 21, 2012, 4:23 AM PDT | By Heather Clancy
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Cost of a data breach: $194 per record
The greatest threat to data security is slackers, not hackers, a new study by Ponemon Institute and Symantec finds.
March 20, 2012, 7:24 PM PDT | By Joe McKendrick
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The new face of identity theft: income tax fraud
Income tax fraud apparently is on the rise this year, as the Internal Revenue Service encourages more filers to take the returns process electronic.
March 20, 2012, 11:31 AM PDT | By Heather Clancy
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Sustainability strategies overlook potential tax benefits
Only 20 percent of businesses consider available tax credits or incentives when calculating the possible return on investment for environmental sustainability projects.
March 20, 2012, 8:29 AM PDT | By Heather Clancy
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Cloud may generate more jobs than the Internet, studies predict
Two recent studies — one sponsored by SAP and the other by Microsoft — suggest we may be on the cusp of something big, projecting employment growth in the hundreds of thousands to...
March 19, 2012, 2:58 PM PDT | By Joe McKendrick
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Put down that smartphone, it could help your business
An upcoming Harvard Business School book advocates the notion of disconnecting from email and voicemail at least one night per week.
March 19, 2012, 1:37 PM PDT | By Heather Clancy
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Making sure out-of-sight (aka virtual) employees are top of mind
A new book, “The Virtual Manager,” offers tips for managers and business leaders who are responsible for motivating increasingly virtual and mobile employees.
March 19, 2012, 4:30 AM PDT | By Heather Clancy