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Technology is helping forward-thinking brands treat customer service not just as an operational must-have but rather as a way of building stronger customer loyalty.
March 23, 2012, 3:44 AM PDT | By Heather Clancy
Bazaarvoice is teaming with Badgeville to recognize visitors who frequently contribute feedback, ratings and expert commentary to brand customer communities.
March 22, 2012, 3:08 AM PDT | By Heather Clancy
The Kauffman Index shows that, despite a drop from 2010, U.S. startup activity remains above pre-recession levels. But is its definition of ‘entrepreneurial’ too narrow?
March 21, 2012, 7:55 PM PDT | By Joe McKendrick
The developer believes businesses can address customer concerns and questions more quickly by connecting internal employee collaboration channels and customer support communities.
March 21, 2012, 4:23 AM PDT | By Heather Clancy
The greatest threat to data security is slackers, not hackers, a new study by Ponemon Institute and Symantec finds.
March 20, 2012, 7:24 PM PDT | By Joe McKendrick
Income tax fraud apparently is on the rise this year, as the Internal Revenue Service encourages more filers to take the returns process electronic.
March 20, 2012, 11:31 AM PDT | By Heather Clancy
Only 20 percent of businesses consider available tax credits or incentives when calculating the possible return on investment for environmental sustainability projects.
March 20, 2012, 8:29 AM PDT | By Heather Clancy
Two recent studies — one sponsored by SAP and the other by Microsoft — suggest we may be on the cusp of something big, projecting employment growth in the hundreds of thousands to...
March 19, 2012, 2:58 PM PDT | By Joe McKendrick
An upcoming Harvard Business School book advocates the notion of disconnecting from email and voicemail at least one night per week.
March 19, 2012, 1:37 PM PDT | By Heather Clancy
A new book, “The Virtual Manager,” offers tips for managers and business leaders who are responsible for motivating increasingly virtual and mobile employees.
March 19, 2012, 4:30 AM PDT | By Heather Clancy