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Start-up Sailthru wants you to read less

By | February 12, 2013, 5:02 PM PST

Vanessa and Kelly don't receive the same newsletter from Business Insider, because predictive technology has determined that their interests vary.

Vanessa and Kelly don't receive the same newsletter from Business Insider, because predictive technology has determined they have different interests

Thanks to new technology that’s backed by a big silicon valley venture capital firm, what you’re reading online isn’t always exactly what the person next to you is viewing - even if you’re visiting the same Web site.

Sailthru, a data analytics start-up that examines consumer behavior to predict your interests, thinks that you’ll get more by seeing less of what you don’t want. Some investors think that it’s a good idea too.

Yesterday, Sailthru announced $19 Million in Series B financing from Benchmark Capital, the folks who financed tech industry mainstays such as Dropbox, Instagram, Quora, Twitter, Uber, Yelp, and Zillow. The value proposition is saving people time, says Sailthru CEO Neil Capel, and it has attracted big early adopters.

Publishers, including Business Insider, are using Sailthru’s “Smart Data” platform to build personalized content models for every individual. The technology determines the relevancy of a topic or interest to you, and will make assumptions about what content you should be shown. Like a “mini Google,” Capel said.

We noted that it could push individuals further into their bubble of personally held beliefs, but Sailthru has taken this into account, allowing some editorial control. For example, an e-mail newsletter could force through stories that editors think are significant or interesting.

Aside from publishers, the Smart Data platform is also being targeted toward e-commerce sites. Sailthru will expand into unnamed other markets in the coming months, Capel noted.

The platform is designed for multiple data sources, making it suitable for any tech savvy business that is seeking to personalize its customer relationships. The could mean airlines, hotel, or other services.

We’ll be seeing more from Sailthru soon as it builds out its sale force to expand beyond its 300 current customers, and works toward an IPO within the next several years.

(image credits: Sailthru)

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David Worthington

About David Worthington

David Worthington is a contributing editor for SmartPlanet.

David Worthington

David Worthington

Contributing Editor

David Worthington has written for BetaNews, eWeek, PC World, Technologizer and ZDNet. Formerly, he was a senior editor at SD Times. He holds a degree from Temple University. He is based in New York.

Follow him on Twitter.

David Worthington

David Worthington

David does not have financial holdings that would influence how or what he covers. Occasionally he consults for other companies; should David cover a topic in which a client is involved, he will disclose this fact in his writing. His views do not represent those of his employers.

He writes for SmartPlanet and is not an employee of CBS.

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+1 Vote
+ -
Eliminating unsolicited information - a starting point.
Perhaps just eliminating pop-up ads like the one preceding entry into this article might be a good start. If anyone is really analyzing consumer needs and prefs, the first thing they would discover is that we hate having our time wasted with unsolicited commercial information. Excessive advertising/commercials are killing television, the internet suffers from it as well - but has a higher ability at avoiding this kind of information pollution. A search engine that would qualify the publishing date and the qualifications of the source of information would also be greatly appreciated. Of course, if we only could effectively limit information from only truly qualified sources that in itself would eliminate 90% plus of the information pollution around us.
Posted by dduggerbiocepts
13th Feb
0 Votes
+ -
pop-up ads? here?
what? you see pop-up ads? Wow I didn't think anyone saw ads any more.

help you I can, yes, Hmmm..
1. MVPS Hosts
2. Ghostery.
3. Noscript.
- never see another ad, pop-up, or annoyance unless you want to.
Posted by opcom
28th Mar
0 Votes
+ -
Serendipity?
I, for one, dont always want to see what an algorithm sees as my interest. I like the serendipitous discovery associated with browsing loosely linked content. When I am in SmartPlanet especially, I like to browse articles I seemingly have no interest in. I look forward to seeing if their technology incorporates a bit of chaordic discovery.
Posted by Iamdavo11
13th Feb
0 Votes
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Making assumptions about what the customer MIGHT want to read
doesn't serve the customer at all. That would mean that, a lot of other information that the reader might have been interested in, might not be noticed at all.

Also, the "editorial control" mentioned in the article, which "could force through stories that editors think are significant or interesting", would be the same as what publishers and editors do currently, when they determine what content and material they WISH for people to be reading. That is a method for dictating what people will read.

Assumptions and suggestions, don't make for a balanced approach. Intervention that makes suggestions, could lead to unfair selections that guide people toward certain viewpoints and ideologies.

Why not allow content from all publishers and all columnists/writers/reporters/opinion writers, to be shown, side-by-side, and let the reader decide?
Posted by adornoe
13th Feb
0 Votes
+ -
Scary stuff
"... Sailthru has taken this into account, allowing some editorial control. For example, an e-mail newsletter could force through stories that editors think are significant or interesting."

Flip side: If that level of control exists, how hard would it be to use this model to allow editors, politicial spin-doctors, government censors, commercial interests, &c. to censor content on the basis that they don't want it to become significant or interesting?

Just wondering...
WtJ
Posted by Willy the JOAT
13th Feb
-1 Votes
+ -
Problem is, that level of control already exists, and is very insidiously
controlling how people think and act. How else would one explain the voter's decision to elect Obama 2 times? Keeping people ignorant about the important information, and feeding them only what is needed to get them to act and react and vote in certain ways, is by design. Control of the people is a lot easier when the media sources are controlled by one ideology, and that control starts as soon as kindergarten and all the way through adulthood and even until people die.
Posted by adornoe
13th Feb
0 Votes
+ -
A bit far
I've edited newsletters, and chose what stories went into them. That's the way it's been done for ages. This feature is just about giving some control back to editors so that top stories that the publication is proud will show up in a feed Vs total automation.
Posted by David Worthington
13th Feb
0 Votes
+ -
Bosus, and you likely have your own set of biases, which are reflected in
within the choices you make. Some people can't detect when they're even doing it, because, it's part of the bubble in which they've lived their whole lives.

Control of stories, is more about getting out the news and information which an editor chooses to advance his/her agenda and ideology, especially in newspapers like the NY Times and Washington Post.
Posted by adornoe
13th Feb
0 Votes
+ -
The word in the title should be "Bogus"
n/t
Posted by adornoe
13th Feb
0 Votes
+ -
algorithms and trackers always predict my interests wrong.
It would be better to fill out one form with 100 to 1000 keywords (you pick, not them), somewhere, than allow the bazillion broken-logic trackers and robots to try and fail to predict what I want to see or try to filter out what they think that I think is garbage. Some combinations of interest would drive the things nuts and reduce the amplitude of the tuning curve resulting in less well-determined preference prediction. It's easy to understand, because what they are doing is a digital virtual version of an analog hardware analogy that has been practiced for 100 years. Well for one thing I never subscribe to publications like the above. Too filtered, not real time. This 'smart planet' is a rare exception to my preferences. I like my internet news (and data) raw and wriggling.
Posted by opcom
28th Mar
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