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Millennial business travel habits: Spend more, complain more?

Posting in Technology

If you are a millennial, you are more free with your money than other generations -- but will also find more to complain about when you're traveling.

Research conducted by Harris Interactive and commissioned by Expedia.com and business travel service Egencia found that when traveling on business, those between the ages of 18 and 30 are happiest to flash the company credit card. After polling 8,535 employed adults online in 24 countries between August and September last year, the firms found that 37 percent of Gen-Y are fans of room service, in comparison to 21 percent of those between the ages of 46 and 65.

In addition, the younger age group are more likely to spend company cash on fancy meals than older peers -- 42 percent in comparison to 26 percent, respectively -- and will use their employer's funds to also pay for flight upgrades and alcohol.

However, whether the trip is being paid out for by a company or through their own pocket, younger travelers are also more likely to complain -- and voice such displeasure online. Over a quarter of millennials say they posted a negative review of a trip's service within the last year, and eight in ten respondents said travel reviews are "somewhat" or "very" important when they book their travel plans.

The study says that millennials are most often sent on business trips, and are more likely to hitch a flight for pleasure. In addition, 62 percent extend business trips in to personal vacations. As a result, as this age group matures and becomes a lucrative market, travel agencies, hotels and airlines are keen to find patterns of behavior that can be monetized.

Dara Khosrowshahi, chief executive officer of Expedia commented:

"As millennials increase their decision-making power at work and at home, they'll be increasingly disruptive in both areas of travel, and our aim is to have the right mix of technology, supply and programs to make the most of every trip they take."

Via: USA Today

Image credit: Flickr

— By on October 14, 2013, 12:31 AM PST

Charlie Osborne

Contributing Editor

Charlie Osborne is a freelance journalist and photographer based in London. In addition to SmartPlanet, she also writes for business technology website ZDNet and consumer technology site CNET. She holds a degree in medical anthropology from the University of Kent. Follow her on Twitter. Disclosure