In a recent article at Financial Post, Ray Williams makes the case that employers are better off looking for employees with a high emotional quotient (EQ) than intelligence quotient (IQ). In other words, people who know how to get along and are adaptable to changing situations.
It may seem like a page out of hiring 101, but Williams says organizations often overlook this quality, preferring to view instead either education or skills as predictors of success. Or, there's that revered model of a hard-charging, take-no-prisoners self-starter. But how would organizations fare if they brought a Steve Jobs into their ranks? (Visionary but abrasive.) Probably not too well, Williams points out.
Williams offers documented studies that describe the qualities that form EQ, and how employers have been able to capitalize on pursuing such qualities. In one study, the U.S. Air Force "found that the most successful recruiters scored significantly higher on the emotional intelligence competencies of empathy and self-awareness." In addition, another study found that executive retention increased significantly when emotional competencies were added into the hiring or promotion mix.
So, what does this have to do with success in business? Williams wraps up his piece with this thought: the qualities most likely to succeed in today's fast-changing economy -- in which people will likely go through multiple career changes as they adapt -- are based on EQ. Pride, personal accomplishment, professional networks will go a long way, versus just skills alone.
(Thumbnail photo: HubSpot.)